Knowledgebase
Change Your Password

Applies to: Everyone

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So you need to change your password. Perhaps you received a reminder email. Perhaps you feel like making a change in your life. Perhaps you gave it out in a phishing attack (in which case you should probably take a look at our Data Safety page). No matter the reason, we have a method for you.

To start, do you need to change your password or reset your password? Changing a password means you know your current password. (And you can change an expired password.) Resetting a password means you don't know your password at all. This knowledgebase article can help change your password but it cannot help you reset your password. You'll have to contact us or visit our offices in Covell if you need to reset your password.

Personal Devices

Changing your password from a personal device is as simple as visiting a webpage. See the How To Do It section, below, for directions and password requirements. Note that we do not recommend changing your password from a mobile phone. Use a computer instead.

College-Owned Computers

Employee on your work computer? Student in a lab? From any College-owned computer just sign in. If your password expired you'll be asked to pick a new one right away. If your password has not expired then press Ctrl-Alt-Del after you sign in. Choose "Change a password" and follow the prompts. Your new password must still meet the requirements listed below.

Quick Tips

  • Changing a password from your personal device is done through one of our other webpages. We use this method because it's built-in and easy. It's not the prettiest thing in the world but we love it anyway. Kind of like Anderson.
  • You should use a computer to change your password. We've encountered many problems with password changes from mobile phones and do not recommend using one for this process.
  • Your YoteNet ID password and your YoteNet WiFi key are not the same thing. Passwords expire one year after they were last set. Keys expire August 1 every year. Your YoteNet ID password gets you into all of our websites. Your YoteNet WiFi key lets you use WiFi on your personal device. You do not need to know your key to change your password, nor should you try to use your key to change your password.

Troubleshooting

If your password won't change make sure it meets the rules above. Write it out on a piece of paper, if needed, to visually check it. We frequently see problems where a password contains a user's name or is one of their previous passwords.

We also see problems when users think they know their passwords but they don't (at least, not at that moment). Test your current password by signing in to Office 365 (opens in a new tab). Make sure you type your YoteNet ID password. Do not login with saved information or it won't work to check that you actually know your password. If you can sign in to Office 365 then there's a problem with your new password. If you can't sign in that means your current password is wrong.

If your password still refuses to change, or you don't know it, come see us in Covell or contact us if you can't be on campus. We'll reset your password after verifying your identity and then make sure you're able to choose a new one of your own.

Got a question? Let us know so that we can fill out this section! Visit the Get Help menu and choose Contact Us.